This section contains information relating to how NeuroMuscular Taping Institute – Sava srl processes the personal data of users / customers, collected through the website https://www.neuromusculartaping.com (hereinafter “Site”) and / or through other tools (eg through social media, cookies, etc.). This information does not concern personal data that is collected from other sites that may be consulted by the user through links contained on the Site.
The purpose of this document is to provide information to the user / customer about the ways in which his data are collected, the purposes for which they are collected, the legal basis that legitimises their processing, how long they are processed and the nature of their processing. .
If the user / customer is under the age of 14, or another age indicated by the legislation of the country of residence, pursuant to art. 8, paragraph 1 of EU Reg. 2016/679, and of Art. 2 – Quinquies of Legislative Decree 196/2003, as amended by Legislative Decree 101/18, it must legitimise the consent to the processing of your data through the authorisation of the parents or guardian, without prejudice to the civil law concerning the minor’s limited capacity to act with regard to the purchase of products sold through the Site. By registering or purchasing on the Site, the user / customer confirms that he has reached the age of majority.
The Data Controller is NeuroMuscular Taping Institute – Sava srl, with registered office in Via delle Gavinana 2. 00192 Rome (RM). Italy. n. telephone number: 06.3611685 – e-mail: email@example.com.
NeuroMuscular Taping Institute – Sava srl has appointed a Data Protection Officer (TP) e-mail: firstname.lastname@example.org
1 – WHICH PERSONAL DATA ARE COLLECTED AND PROCESSED BY NeuroMuscular Taping Institute – Sava srl.
NeuroMuscular Taping Institute – Sava srl, collects various types of personal data of the user / customer for the purposes described later in this Notice, including:
• User / customer data (such as name, birthday, nationality, e-mail address, postal address, telephone number and other personal data) provided by the user by filling in forms on the Site, including the possible subscription to the newsletter and the creation of an account;
• Data of any transactions previously made by the user / customer;
• Personal data that may be contained in communications sent by the user / customer, for example to report a problem or to forward special requests, problems or observations relating to the Site or its contents;
• Other personal data that the user / customer decides to voluntarily share with the sales assistants of NeuroMuscular Taping Institute – Sava Srl, for example by e-mail or chat;
• Information deriving from surveys that NeuroMuscular Taping Institute – Sava Srl may decide to carry out over time on the Site, if the user / customer decides to respond or participate;
- Information on debit / credit cards; NeuroMuscular Taping Institute – Sava Srl keeps the data relating to the purchases made and the payment method used for the transaction. It should be noted that only the records of transactions carried out through the Site are kept but banking or credit card information is not processed as for purchases the Site uses secure payment platforms managed by third parties, in particular NEXI and Paypal, whose policies privacy please refer. When the User transmits credit card information, he is offered to record the data to facilitate any subsequent transactions. In the event of consent, only the expiration date of the credit card and the identification of the bank transaction are stored. This information can be used for a payment;
- Information on how the user / customer’s device interacted with the Site;
- The collection and use of information obtained through the plugin and the connect button are governed by the respective privacy policies of the social networks, to which please refer:
- Facebook: https://www.facebook.com/help/cookies
- Pinterest: https://about.pinterest.com/it/privacy-policy
- Instagram: http://www.instagram.com/privacy/privacy-policy
- Information is also collected regarding the use and navigation of the user / customer on the Site. The data collected could be the following: the internet protocol (IP) address, type of browser and parameters of the device used to connect to the Site, name of the internet service provider (ISP), date and time of visit to the Site, web page of origin of the visitor (referral) and exit, possibly the number of clicks, other parameters relating to the operating system and the IT environment of the user / customer on the Site, to the pages that have been visited or searched, in order to select and make specific advertisements to users using, for example, cookies. The aforementioned information is processed in an automated form and collected in an exclusively aggregated form in order to verify the correct functioning of the Site and for security reasons. Such information, in itself not identifying the user / customer, could however, also through processing and / or association with other data held by the provider or third parties, allow the identity of the user / customer to be traced. For security purposes (spam filters, firewalls, virus detection), such automatically recorded data, such as the IP address, could be used, in accordance with the laws in force on the subject, in order to block attempts to damage the Site itself or to cause damage. to other users / customers, or in any case to counteract harmful or criminal activities. They are never used for the identification or profiling of the user / customer, but only for the purpose of protecting the Site and its users / customers.
- Indirectly, personal data can be collected by NeuroMuscular Taping Institute – Sava Srl through access to commercial partner sites, such as Amazon or EBAY. When the user / customer purchases a product from Amazon, the latter transmits the customer’s data so that it can process the purchase order.
2 – FOR WHAT PURPOSE NeuroMuscular Taping Institute – Sava Srl COLLECT AND PROCESS USER / CUSTOMER PERSONAL DATA
- NeuroMuscular Taping Institute – Sava Srl collects and processes the data of its users / customers for the following purposes:
- Contractual purpose: view the web page and use the services within the https://www.neuromusculartaping.com website. In particular, proceed to the pre-contractual phase and to the execution of the contract for the sale of the products for sale on the Site, as well as to undertake activities related to the contract itself. This happens when the user / customer purchases a product or takes part in promotions.
- Marketing purposes: by way of example, sending – with automated methods of contact (e-mail, text message, etc.) – of advertising material, promotional and commercial communications of products similar to those already purchased on the Site.
- Profiled marketing purposes: analysis of preferences, habits, behaviors, interests of the user / customer derived, for example, from clicks on products / sections of the Site, in order to send him personalized commercial communications, carry out targeted promotional actions, business intelligence. The processing of the user’s / customer’s personal data for profiling purposes will take place, in the event of consent, with data processing tools which, following cross-referencing, will create a commercial and behavioral profile on the web. These data processing tools relate the information collected while browsing the Site through the use of profiling cookies accepted by the user / customer with the data collected through his subscription to the newsletter or creating an account. Such data / information will be associated with any further data / information already in possession of NeuroMuscular Taping Institute – Sava Srl because obtained following previous purchases on the Site.
- Compliance / legal obligations: to fulfill obligations established by regulations and by applicable national and supranational legislation.
- Purpose of sending newsletters: if requested by the customer by registering for this service.
- Purpose of exercising rights: if necessary, to ascertain, exercise or defend the rights of NeuroMuscular Taping Institute – Sava Srl in court.
- Site operation purpose: the computer systems and software procedures used to operate the Site acquire, during their normal service, some personal data in the use of Internet communication protocols.
- Costumer service purpose: if requested by the user / customer through the chat on the Site or via e-mail, to provide assistance, product information and / or support in the purchase and / or payment procedure.Purpose of preventing abuse / fraud: exclusively to prevent and / or identify any fraudulent activity or abuse in the use of the Site and therefore allows NeuroMuscular Taping Institute – Sava Srl to protect itself in court.
3 – LEGAL BASIS FOR THE COLLECTION AND PROCESSING OF PERSONAL DATA
- The legal bases used by NeuroMuscular Taping Institute – Sava Srl to process user / customer data, according to the purposes indicated in the previous paragraph, are as follows:
- Provision of the Service: processing for this purpose is necessary in order to provide the services and, therefore, for the execution of the contract. It is not mandatory to provide NeuroMuscular Taping Institute – Sava Srl with data for this purpose, but otherwise it will not be possible to provide any Service.
- Marketing: the processing for this purpose is based on the legitimate interest of NeuroMuscular Taping Institute – Sava Srl to send marketing communications via email regarding products and services similar to those that the user / customer has purchased in the past or on the Site. You can interrupt the receipt of these communications, without any consequence (other than the fact that no further communications of this kind will be received) by using the unsubscribe button at the bottom of each of the e-mails received or by contacting NeuroMuscular Taping Institute – Sava Srl.
- Compliance / Legal obligations: processing for this purpose is necessary for NeuroMuscular Taping Institute – Sava Srl in order to fulfill any legal obligations. When providing personal data to NeuroMuscular Taping Institute – Sava Srl, they must be treated according to the applicable legislation, which could entail their conservation and communication to the Authorities for accounting, tax or other obligations.
- Newsletter: the processing for this purpose arises from a specific request by entering the e-mail address (consent) and can be revoked at any time through the appropriate unsubscribe button in the newsletter section of your account, at the bottom of each and -mail received or by contacting NeuroMuscular Taping Institute – Sava Srl directly.
- Site operation: processing for this purpose is based on NeuroMuscular Taping Institute – Sava Srl’s legitimate interest in the proper functioning of the Site.
- Costumer service: the processing for this purpose is based on the legitimate interest of NeuroMuscular Taping Institute – Sava Srl to provide assistance, product information and / or support in the purchase and / or payment procedure.
- Abuse / Fraud: processing for this purpose is based on NeuroMuscular Taping Institute – Sava Srl’s legitimate interest in preventing and / or identifying any fraudulent activities or abuses in the use of the Site and therefore allowing it to protect itself in court.
4 – COMPULSORY OR OPTIONAL NATURE OF THE PROVISION AND TREATMENT
- The user / customer has no obligation to provide his personal data. However, the provision of personal data (in particular personal details, e-mail address, postal address, credit / debit card numbers, bank code and telephone number) are necessary for NeuroMuscular Taping Institute – Sava Srl in order to be able to process the purchase order of products on the Site, for the provision of other services at the request of the user / customer, or for the fulfillment of the obligations established by legislative or regulatory provisions. The refusal by the user / customer to provide the data necessary for the pursuit of the aforementioned purposes may make it impossible to process the purchase order for the products for sale on the Site or to fulfill the obligations established by laws or regulations. . Failure to provide personal data may therefore constitute, in some cases, a legitimate and justified reason for failure to process the order or failure to provide services.
- The provision of personal data other than and different from those required for the fulfillment of legal or contractual obligations and for the correct display of the services with the necessary traffic data is optional and has no effect on the use of the Site. and related services or the purchase of products. The customer is informed at each stage whether the provision of personal data is necessary or optional by affixing a symbol (*) on the information requested or on the data necessary for the purchase of products and / or for the provision of the requested services. on the site.
5 – RECIPIENTS OF PERSONAL DATA
- The personal data collected by NeuroMuscular Taping Institute – Sava Srl may be shared with the subjects indicated below (the “Recipients”):
- subjects who typically act as data processors, namely: i) people, companies or professional firms that provide assistance and consultancy to NeuroMuscular Taping Institute – Sava Srl in accounting, administrative, legal, tax, financial and credit recovery matters relating to the disbursement of the Services;
- subjects with whom it is necessary to interact for the provision of the Services (for example hosting providers or platform providers for sending emails);
- subjects delegated to carry out technical maintenance activities (including maintenance of network equipment and electronic communication networks);
- persons authorized by NeuroMuscular Taping Institute – Sava Srl to process the data necessary to carry out activities strictly related to the provision of the Services, who are committed to confidentiality or have an adequate legal obligation of confidentiality (eg employees of NeuroMuscular Taping Institute – Sava Srl);
- subjects, bodies or authorities to whom it is mandatory to communicate data for compliance, abuse or fraud purposes, or by order of the authorities;
6 – STORAGE OF PERSONAL DATA
- The Personal Data processed for the purpose of providing the Services will be kept by NeuroMuscular Taping Institute – Sava Srl for the time strictly necessary for the aforementioned purpose (eg. For sending the purchased product). In any case, since these data are processed to provide the services to the user / customer, NeuroMuscular Taping Institute – Sava Srl. May keep them for a longer period, in particular as may be necessary in order to protect your interests from possible complaints relating to the services. (10 years).
- The data processed for marketing purposes will be kept by NeuroMuscular Taping Institute – Sava Srl until the user objects to such processing through the link at the bottom of each of the e-mails received.
- The data processed for the purposes of profiled marketing will be kept until the user / customer revokes their consent. Once the consent has been revoked, NeuroMuscular Taping Institute – Sava Srl will no longer use the data for this purpose, but may still keep them, in particular as may be necessary in order to protect your interests, for example following complaints based on such treatments.
- The data processed for the purposes of Compliance / Legal obligations will be kept for the period provided for by specific legal obligations or by applicable legislation.
- The data processed in order to prevent abuse / fraud will be kept for the time strictly necessary for the aforementioned purpose and therefore until the moment in which the NeuroMuscular Taping Institute – Sava Srl will be required to keep them to protect itself in court and / or to communicate it to the competent Authorities.
7 – USER / CUSTOMER RIGHTS
- The user / customer is the owner of the following rights which refer to the personal data of the same:
- Right to withdraw consent – if applicable, the customer has the right to withdraw his consent at any time. For example, in the event that the customer wishes to unsubscribe from the electronic receipt of marketing communications, he can change the settings of his account on the Site, use the ‘unsubscribe’ link provided in the e-mails or contact NeuroMuscular Taping Institute – Sava Srl directly which will stop sending communications.
- Right of access, rectification and cancellation – the customer has the right to request access to any personal data stored and to obtain a copy, request the correction of any inaccurate data and in some cases request the deletion of personal data. The customer can view and update most of their data independently from their account or by contacting directly email@example.com.
- Right to data portability – in certain cases the customer has the right to receive all personal data provided to NeuroMuscular Taping Institute – Sava Srl in a structured format, commonly used and readable by an automatic device and also to request transmission to another owner, where it is technically possible.
- Right to limit the processing – the customer has the right to obtain the limitation of the processing of personal data by NeuroMuscular Taping Institute – Sava Srl where:
- disputes the accuracy of personal data until NeuroMuscular Taping Institute – Sava Srl adopts appropriate measures in order to correct or verify the accuracy of the data;
- the processing is unlawful but the user / customer does not wish to have the data deleted by NeuroMuscular Taping Institute – Sava Srl;
- NeuroMuscular Taping Institute – Sava Srl no longer needs the personal data of the user / customer for the purposes of the processing and the customer requests the aforementioned data for the preparation, exercise or defence of legal actions;
- the user / customer has contested the processing on the basis of legitimate interest reasons (see below) pending the assessment of the pre-eminent and legitimate reasons for the continuation of the processing.
- In the event that personal data are subject to limitations in this sense, NeuroMuscular Taping Institute – Sava Srl will process them exclusively with the consent of the user / customer or for the preparation, exercise or defence of legal actions:
- Right to challenge the processing on the basis of legitimate interest reasons – in the case of the processing of the customer’s personal data on the basis of the legitimate interest of NeuroMuscular Taping Institute – Sava Srl, the user / customer will have the right to object to the processing. In the event of a dispute by the customer, NeuroMuscular Taping Institute – Sava Srl is required to interrupt the processing without prejudice to the demonstration of the existence of legitimate overriding reasons for the processing that prevail over the interests, rights and freedoms of the customer or the demonstration of the need for preparation and / or exercise of lawsuits.
- Right to challenge the processing for marketing purposes – in the case of the processing of the customer’s personal data for marketing purposes, the customer will have the right to object to the processing at any time.
- Any requests can be sent to NeuroMuscular Taping Institute – Sava Srl, without formalities or, alternatively, using the model provided by the Guarantor for the Protection of Personal Data, or by sending an email to firstname.lastname@example.org.
- In case of violation of the law, the user / customer has the right to lodge a complaint with the Guarantor for the Protection of Personal Data, as the authority responsible for monitoring the processing in the Italian State.
8 – DATA TRANSFER TO NON-EU COUNTRIES
This Site may share some of the data collected with services located outside the European Union area. In particular with Google and Facebook through social plugins and the Google Analytics service. The transfer is authorised and strictly regulated by Article 45 of the EU / 2016/679 Regulation, for which no further consent is required. The companies mentioned above guarantee their adherence to the Privacy Shield. Data will never be transferred to third countries that do not comply with the conditions set out in Chapter V of the EU Regulation.
9 – CHANGES TO THIS DOCUMENT
10 – SAFETY
NeuroMuscular Taping Institute – Sava Srl attaches great importance to the security of all personal data relating to users / customers. Adopt security measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, communication or unauthorized access. To best protect the user’s / customer’s personal data outside the limits of its control, the users / customers’ devices must be protected (with up-to-date antivirus systems) and the internet service provider must take adequate measures for the security of the data transmission over the network (such as firewalls and spam filters).
Although NeuroMuscular Taping Institute – Sava Srl does its best to protect the user’s / customer’s personal data, it cannot guarantee that the personal data communicated to it will be 100% safe or that no data breaches will occur.
The user / customer accepts the implications related to online trading and will not hold NeuroMuscular Taping Institute – Sava Srl, or the respective operators, responsible for any data breaches unless this is due to its negligence.
11 – CONTACT DETAILS, COMMUNICATIONS AND COMPLAINTS
Written communications directed to NeuroMuscular Taping Institute – Sava Srl and any complaints will be considered valid only if sent to the following address: NeuroMuscular Taping Institute – Sava Srl via Gavinana 2, 00192, ROME (RM), or sent by fax to 06/3611685 or sent by e-mail to the following address email@example.com. You must indicate the registration form, the residence or domicile, the telephone number or the e-mail address to which you want the communications of NeuroMuscular Taping Institute – Sava Srl to be sent. ten working days. In more complex cases we will undertake to provide initial feedback no later than fifteen days.